Decision Making

Feedback is essential to your company’s success. Without it, you’re working in the dark on a wing and a prayer. Are your employees happy in their jobs? Are your customers satisfied with your product or service? Losing an employee or customer is certainly an indicator that you’re doing something wrong, but acquiring feedback before the worst should happen means you still have time to turn things around for the better. Receiving constructive feedback from stakeholders, customers, product users, et…

Not all problems have simple, straightforward solutions. And the more we try to solve these problems with basic techniques, the worse the problems get. Real-world problems are messy and complicated, and they require a creative approach to problem solving. In this post, we’ll share a range of real-world creative problem solving examples from the human-centred design work of Overlap Associates.

When there isn’t a straightforward answer, it’s time for another approach—one that puts all of the peop…