“This deeper dive gave me more time to digest and practice HCD. The instructors reviewed how to improve the quality of stakeholder participation by asking better questions and recognizing bias. I found the aim of direction not perfection really liberating – it motivates me to test out half-baked ideas early so I can course correct efficiently using tester feedback. I also realised that I can apply design thinking to issues inside our organization, as well as to the problem-solving work we do in communities. Overlap and their students did a great job creating a supportive, collaborative, and enthusiastic space to learn, make mistakes and ask questions. ”

Martha Crombie

Senior Director, Corporate Services, CEDEC

“Overlap’s approach help take the fear outta learning while you insert fun. I have had this sick feeling every time I had to engage with technology–but your attitude and approach take away the scariness.”

Tracey Poulin Dun

Intro to HCD Participant

“Overlap was able to explain concepts and engage people effectively and emotionally in the learning process. From concept thinking to design, they brought an element of a new Human feelings approach that gave me a new perspective of incorporating an end-user approach to a problem versus a global approach.”

Tara Payne

H. B. Com, CPA, CGA, Director of Finance and Administration, KW Habilitation

“Taking (Intro to HCD) rejuvenated my enthusiasm for work at a time when I was starting to feel disconnected. Not only was it refreshing to work through Launch activities with an interdisciplinary group, it gave me ideas for engaging my own team differently. I immediately applied what I learned with noted success!”

Lauren Anstey

Educational Developer | Curriculum Development and Program Improvement Centre for Teaching & Learning | Queen’s University

“...Overlap training introduced me to a process and a wealth of tools that will take our planning to the next level. Moving to virtual training did not dampen Ryan and Nicole's enthusiasm, and their insights helped me understand how to apply these tools in my own organization. I cannot wait for my next planning session!”

Dr. David H. Michels

Head of Public Services Law Library, Dalhousie University

“The training at Overlap encouraged me to fall in love with the problem and understand it deeply. The iterative design process teaches that failure is valued as a necessary step to designing the best solutions. This relieves the pressure of trying to 'get it right the first time.' Using this approach in our organization has promoted a new sense of engagement in our staff team, as people feel their voices are valued in the process.”

Terral McBay

Extend-a-Family Waterloo Region