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No matter the state of your meetings, there’s always something you could be doing better. Do your meetings have a growing lack of engagement? Are there too many of them? Do they all have a clearly defined purpose, or are people left wondering why they’re there? Effective meeting strategies leverage people’s strengths and empower attendees to strive for a  results-driven approach. Because when you aren’t getting things done or making progress on the meeting’s purpose, what’s everyone there for?

Feedback is essential to your company’s success. Without it, you’re working in the dark on a wing and a prayer. Are your employees happy in their jobs? Are your customers satisfied with your product or service? Losing an employee or customer is certainly an indicator that you’re doing something wrong, but acquiring feedback before the worst should happen means you still have time to turn things around for the better. Receiving constructive feedback from stakeholders, customers, product users, et…

Teamwork makes the dream work. While the saying may sound cheesy, it also couldn’t be more true. The people who make up your workplace are a team, and if they don’t collaborate effectively together, productivity, innovation, and morale will suffer significantly, and a business or organization needs all of those things to survive and thrive. Why is teamwork important? Let’s get back to collaboration basics.

While we all knew that teamwork was important when we were in school, this lesson is some…

Communication skills are required in all aspects of our work and life. Whether you are communicating with your team, securing a deal with a client, or describing your next big idea, strong communication skills will help you succeed and excel in everything you do. Becoming a better communicator provides numerous benefits for both yourself and the people you interact with. 

People are at the root of the human-centred design process—what they feel, need, want, and how they are impacted by the deci…

There's a better way to brainstorm—a better method that focuses on communication, collaboration, and the real people who will be affected by the problems you’re trying to solve, as well as the solutions you come up with. Ideation is a design thinking technique for generating ideas that keep the human beings involved front and centre. In this post, we’ll share seven steps for how to ideate more effectively. 

Brainstorming is a great way to come up with a lot of ideas, especially when all you nee…

Not all problems have simple, straightforward solutions. And the more we try to solve these problems with basic techniques, the worse the problems get. Real-world problems are messy and complicated, and they require a creative approach to problem solving. In this post, we’ll share a range of real-world creative problem solving examples from the human-centred design work of Overlap Associates.

When there isn’t a straightforward answer, it’s time for another approach—one that puts all of the peop…

Human-centred design puts the individuals your organization or business serves at the centre of every product, service, or decision you make. This means better solutions and better results for your team, customers, clients, stakeholders, and community at large. Human-centred design training can help your team adapt in a rapidly evolving world, solve complex problems, and design products or services that leave a long-lasting positive impact. 

Here are seven ways your team and overall business ca…