The design process is messy, yet it’s important that we feel comfortable in the ambiguity inherent in an iterative process like Human-Centred Design (HCD). As someone leading projects, teams of people, or even creating space for HCD within your organization, you not only have to recognize your own development but the development of others. You will need to anticipate common reactions and roadblocks to the process in order to create momentum.

In this course, you will bring to life the core mindsets (competencies) that are the foundation for the HCD process. With that knowledge in hand, we will review different models for how you can make change happen and how you can shift your organizational culture to be more human-centred.